Refund and Returns Policy

Last updated: September 2026

Note: this page covers our digital Pro License product only. There is nothing to physically ship or return — everything below applies to the license key delivered by email.

Digital product — no physical returns

The Pro License is a digital product: a license key emailed to you automatically after payment. Because it’s delivered instantly, there is no physical item to return.

7-day refund window

If you’re not satisfied with your Pro License, contact us within 7 days of purchase and we’ll refund you in full, provided:

• The license key has not been activated on a live website, or
• You experienced a genuine technical issue that we were unable to resolve.

After 7 days, or once you’ve made active use of the priority support that comes with Pro, refunds are considered on a case-by-case basis rather than guaranteed.

Accidental or duplicate purchases

If you were charged twice for the same license, or purchased by mistake, let us know right away and we’ll refund the duplicate charge in full.

How refunds are processed

Approved refunds are issued back to your original payment method through Razorpay. Processing typically takes 5–7 business days to reflect, depending on your bank or card issuer.

How to request a refund

Contact us via the Support page or email lavenex1@gmail.com with your order number and the reason for your request.